Degraded Performance Affecting Pay-In Transactions

Incident Report for RocketFuel

Resolved

This incident has been resolved.
Posted Apr 17, 2026 - 06:53 UTC

Monitoring

A fix has been implemented , we are monitoring the incident
Posted Apr 16, 2026 - 13:33 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 16, 2026 - 09:58 UTC

Identified

Impact: Users may experience delays or failures when attempting pay-in transactions.
Current Status: Our team is actively investigating the issue and working to restore normal performance.
Next Update: We will provide further information as soon as it becomes available.
Posted Apr 16, 2026 - 09:56 UTC
This incident affected: Payment (Payment Widget, Payment API, Shopper Dashboard, Merchant Dashboard, Partner Dashboard).